Our webshop is happy to offer international shipping on most of our products. Please note that this excludes handmade furniture items, which are only available for delivery within the Netherlands.

We want you to be completely satisfied with your purchase! If for any reason you're not, we're here to help.

Returns

• You have 30 days from the date of delivery to return most items, including furniture. To be eligible for a return, the item must be unused, in its original packaging, and in resellable condition.

• To initiate a return, please contact our customer service team at d@fataldalliance.com. Include your order number, the item(s) you're returning, and the reason for the return.

• Once we approve the return, you will receive a return shipping label. The return shipping cost will be your responsibility unless the item was damaged or defective.

Exchanges

• If you would like to exchange an item for a different size, color, or style, please contact us within 30 days of receiving your order.

• We will help facilitate the exchange based on availability. If the item is out of stock, a full refund will be issued instead.

Furniture Returns

• Furniture items are returnable within 30 days of delivery, provided they are unused, in their original packaging, and in resellable condition.

• Please inspect all furniture carefully upon arrival. If there are any issues with your furniture, such as damage or defects, please report them within 5 days of delivery for a resolution.

Refunds

• Refunds will be processed once the returned items are received and inspected. The refund will be issued to your original payment method within 7-10 business days.

Thank you for shopping with us! If you have any questions or need assistance, don't hesitate to reach out to our customer service team.

All orders will be processed within 1-2 business days from the time of purchase. Please note that shipping times may vary depending on the country and the specific item ordered.

While we try to provide an estimated shipping time for each item on the item page, please be aware that these estimates are not always fully reliable due to factors like location, customs, and carrier delays. Rest assured, we do our best to ensure timely delivery, but some delays may occur.

If you have any questions about your order or need more specific information about shipping times, feel free to reach out to our customer service team.

We offer a variety of secure payment options to make your shopping experience as convenient as possible. You can pay using:

• Apple Pay (Creditcards, Debit Cards)

• Credit Cards (Visa, MasterCard, American Express, and more)

• PayPal

• Venmo

Choose the method that works best for you at checkout, and rest assured your payment will be processed safely and securely.

We’re excited to offer gift packaging for all our poetry books and personal poetry items! Whether it’s a special gift for a loved one or a treat for yourself, we’ll make sure your purchase arrives beautifully wrapped.

Please note that gift packaging is only available for poetry books and personal poetry. Unfortunately, we do not offer gift packaging for other items at this time.

We strive to get your order to you as quickly as possible! All orders are processed within 1-2 business days from the time of purchase. Please note that business days do not include weekends or holidays. Once your order has been processed, you’ll receive a confirmation email with tracking details.

If you have any questions or need further assistance, don’t hesitate to contact our customer service team.

If you need to modify or cancel your order, simply send us an email at d@fataldalliance.com. If your order hasn’t been processed yet, we’ll cancel it right away and issue a full refund.

If your order has already been processed, we’ll get back to you as soon as possible with the available options.

Feel free to reach out—we're here to help!

Once your order has been processed, you will receive an email with a tracking code to monitor the progress of your shipment. This allows you to stay updated on your order’s journey every step of the way!

If you have any questions or issues with tracking, feel free to reach out to our customer service team.

At our shop, we take pride in offering unique, high-quality items that reflect our commitment to sustainability and creativity.

• Handmade Furniture: All furniture labeled as handmade is crafted by me, the shop owner. I use recycled materials to create durable, environmentally-friendly pieces. These one-of-a-kind items are designed to last while reducing waste. The rest of the furniture in our shop is sourced from wholesale suppliers to offer a wider range of styles and options.

• Poetry: I write personalized poems on request, capturing the essence of your thoughts and emotions into a beautiful, bespoke creation. In addition, I offer poetry books that feature a collection of my original works, allowing you to enjoy my poems in a beautiful format.

• Photography: All the photographs featured in our webshop are taken by me. These images are printed on demand, ensuring that no paper or ink is wasted on products that may not be used. This eco-friendly approach helps reduce unnecessary waste while providing you with a unique and personal piece of art.

• Clothing & Homeware: Our clothing and homeware products are all printed and embroidered on demand, ensuring a custom, made-to-order experience. This method promotes durability and reduces waste by creating only what’s needed, making it a sustainable way of producing high-quality, custom-designed products.